Returns
To request a return shipping label for products purchased on BackJoy.com, please email us.
In your email please let us know:
1. Your reason for return
2. The state of the product:
- Unopened
- Used and unmarked
- Used and marked
- Damaged.
3.Any other helpful feedback on your experience using this and why it's not a good fit
We will email you a customer paid return label (fixed rate of $7.99 for US customers or GBP5.99 for UK customers). When you have received your label, please print and affix to your package.
MAKE SURE TO PLACE THE ITEM IN A SUITABLY SIZED PACKAGING, OR IN THE ORIGINAL PACKAGING. OVERSIZED PACKAGING CAN TRIPLE POSTAGE RATES AND IS ENVIRONMENTALLY UNFRIENDLY.
Then drop your item at your nearest USPS location. Products must be returned undamaged within 30 days of purchase. If your item came in a specialized packaging specific to your product e.g. the Max or Ergo Gel or lumbar Support or trigger point massager, etc. that packaging must be returned in good condition. Once our warehouse has received your return, your refund will be credited back to your original method of payment within 48 business hours.
In our effort to be equitable to all customers in how we apply shipping fees, we deduct the cost of "discounted" shipping from refunds if a returned item drops the total order value below the minimum threshold required for the offer initially received. We do not issue return labels for items purchased and sent cross border to international destinations.
Before you initiate your return please read our shipping and returns policy.
A small number of heavily discounted items may be marked FINAL SALE, in which case they are not eligible for refund, exchange, or store credit
If you have any difficulties with the return process feel free to email us your request at customer@backjoycompany.com or call 1-877 857 5337