Shipping & Returns Information 

All shipping fees quoted at checkout are paid directly to the courier service. The BackJoy Company  charges no hidden costs and  we bear the balance of costs when fixed rates are applied to customers' invoices at checkout forUS shipping destinations. 

Shipping within the U.S.

Provide detailed information on the benefits of the product.

BackJoy offers free ground shipping for all orders over $120 within the continental United States only. Standard order processing and delivery time is 2 - 7 business days from the date of order. For purchases under $90 shipping, minimal flat rate of US$6.99 is charged to the customer except in the event of a campaign or special offer or discount voucher applied to the purchase. The BackJoy Company pays the remaining carriage and processing fees regardless of the US destination zone.

Shipping to Outside Continental U.S.

Orders shipping to Canada and non-Continental US (Hawaii, Alaska, and Puerto Rico) are subject to a  minimum shipping and processing fee of $24.99 to Canada and 19.99 to the non-Continental US.  

Shipping to Canada 

ALERT : Please  note that items to Canada may be subject to taxes and duties at the cost to the customer at the destination,  as mandated by their governing jurisdiction.

ALERT: Please also note that shipments to Canada sent via USPS and Canada Post  and can take up to  7 to 21 days for delivery from the date of order and they will charge duty on delivery.  However  they charge a flat rate processing fee of approx. CAD 9.95  and therefore, their pricing is more transparent than UPS.

ALERT: UPS will charge a handling charge of usually  between US$21 and $50 to process duties and taxes paid on  items shipped to Canada from the US. 

ALERT: DHL Express rates -  while these are the shorter in shipping duration and the most expensive option,  rates  quoted include duty and taxes if these amounts are listed in the checkout total. They usually do not charge other hidden handling costs.

AS couriers may charge surcharges on delivery, and charges nay vary,  we do have any control over the final shipping charges at checkout, customers will be required to select their preferred shipping courier at checkout.  Any duties and taxes quoted at checkout will be paid direct to their selected courier

30-Day Money Back Guarantee

Items purchased on BackJoy.com are eligible for a full refund if returned within 30 days of purchase. A small number of heavily discounted items may be marked FINAL SALE, in which case they are not eligible for refund, exchange, or store credit.

Returns - Within the Continental U.S.

You can return any seat product purchased on BackJoy.com to receive a full refund. Return requests must be submitted within 30 days of purchase date. Returns are paid for by the customer at a flat rate $7.99 in the US. BackJoy bears the additional postage, handling and restocking costs incurred. To request a return, please Email Customer Care on:  Customer@backjoycompany.com .   You will receive a return label via email within 48 hours.  When you have received your label, please print and affix to your package, then drop at your nearest USPS location. Returns  must be initiated within 30 days of purchase. Once our warehouse has received your undamaged returned product, your refund will be credited back to your original method of payment within 24 business hours. 

If you purchased your BackJoy product at a retail store your purchase is subject to the return and exchange policies of that retailer.

Our sleep products, once used, are not returnable for a full refund as we incur high costs for hygiene refurbishment. Used but, unstained and undamaged sleep products may be returned and will be subject to a refurbishment and restocking fee of $9.99 in addition to the $7.99 customer-paid portion of the return label.  

Returns - Canada and non-continental US 

We are happy to issue product refunds within 30 days of purchase to our customers in Canada. Returns on orders delivered to Canada, Hawaii, Alaska, and Puerto Rico are customer-paid and initiated as we are unable to provide shipping labels to customers outside the continental US.  For help, or to answer any inquires, please contact us directly at Customer@backjoycompany.com to allow for easy contact with our customer service team.with subject line: Non-US RETURN and a Customer Care representative will reach out to you with further instructions for processing your return. MAKE SURE YOU MARK YOUR PACKAGE AS A RETURN TO SENDER AND NON TAXABLE.   

UK Returns 

You can return any product purchased on Backjoy.com or Backjoy.co.uk to receive a full refund. Return requests must be submitted within 30 days of purchase date. Returns are paid for by the customer at a flat rate GBP5.99 in the US. BackJoy bears the additional postage, handling and restocking costs incurred. 

Reporting and Returning  Items that you received Damaged 

If there  is a problem with the state of your product then please send a photo and describe the damage within 2 days of delivery according to the date on tracking records. We will either issue a free return label or ask you to discard this with clear instructions. You may request a full refund or have a replacement product sent out to you via  Free shipping for US Continental Customers only.