To request a return shipping label for products purchased on BackJoy.com, please visit our Returns Portal.
Here you will find looking up your order and requesting a complimentary return label. When you have received your label, please print and affix to your package, then drop at your nearest USPS location. Products must be returned undamaged within 30 days of purchase. Once our warehouse has received your return, your refund will be credited back to your original method of payment within 48 business hours.
If you have any issues with our DIY returns portal feel free to email us your request at firstname.lastname@example.org or call 1-800-BACKJOY.