Política de reembolso

Continental US Returns and Refunds

Seat and accessory Items purchased from BackJoy.com  in US and UK are eligible for a full refund minus the flat rate return shipping cost if returned unused or minimally used but unscratched and undamaged within 30 days of purchase.  If the return is initiated right on the 30 day limit, the return postage must be initiated by the customer within 7 days of receiving the return label, unless the customer changes their mind and wishes to keep the item.

If there are pet hairs or stains and/or markings on the returned items, you will likely be charged a nominal refurbishment fee as we wil be unable to sell your return as a new refurbished item. Instead it will be sold as a used product and a heavy discount. 

A small number of heavily discounted items may be marked FINAL SALE is REFURBISHED, in which case they are not eligible for refund, exchange, or store credit. wWe ask that if you are testing out the BackJoy  for fit, and may return it, that you place it on a soft cloth when placing it on a hard surface or on the ground. This will  prevent surface scratches arising from wear and tear. Once there are such scratch defects, we are unable to recycle this and restock it under our used goods discounted sale inventory items, once returned.  

Return requests must be submitted within 30 days of purchase date with the reason for the return: To request a return, please email us on customer@backjoycompany.com 

A Customer Care Team Member will contact you by email issuing a customer paid  (fixed rate ) return label with   instructions to how to carry out your return . This will either be by drop off at USPS , Fed Ex or USPS.

You can then ship the product back to us; It automatically includes tracking. Please make sure to include your return ID number, your name, email, complete address, and phone number all clearly written on the package so as not to delay processing time.

In our effort to be equitable to all customers in how we apply shipping fees, we deduct the cost of "free" or "discounted" shipping from refunds if a returned item drops the total order value below the minimum threshold required for the offer initially received.

International, Canada and non-continental US : We are happy to issue product refunds within 30 days of purchase to our customers in Canada. Returns for orders delivered to Canada, Hawaii, Alaska, and Puerto Rico and any other international destination are fully customer-paid and initiated,  as we are unable to provide shipping labels to customers outside the continental US.

Please note  that your return costs may be inflated by duties and taxes applied to the incoming item back into the US. This fee determination is beyond our control and the cost will be taken from your refund ; If the item is lost in transit, it will be the customers' responsibility to rectify the situation with the courier or mailing service they used. Refunds cannot be issued for lost returns sent by the customer. 

For further help, or to answer any inquires, please contact us directly at Customer@backjoycompany.com. To allow for easy contact with our customer service team.with subject line: Non-US RETURN and a Customer Care representative will reach out to you with further instructions for processing your return. MAKE SURE YOU MARK YOUR PACKAGE AS A RETURN TO SENDER AND NON TAXABLE

UK Returns and Refunds

You can return any product purchased on Backjoy.com or Backjoy.co.uk to receive a  refund. Return requests must be submitted within 30 days of purchase date and items must be returned unused or minimally used, but unscratched and undamaged. If the return is initiated right on the 30 day limit, the return postage must be initiated by the customer within 7 days of receiving the return label unless the customer changes their mind and wishes to keep the item. Returns are paid for by the customer at a flat rate GBP5.99 in the UK. BackJoy bears the additional postage, handling and restocking costs incurred. The customer portion of the cost of the return is deducted from the final refund.

In our effort to be equitable to all customers in how we apply shipping fees, we deduct the cost of "free" or "discounted" shipping from refunds if a returned item drops the total order value below the minimum threshold required for the offer initially received.

Read more about our shipping and returns policies here